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The broad functions include:

  1. Development and management of national e-government and ICT policies and programmes.
  2. Development of appropriate strategies that enhance uptake and application of ICT innovations in the Public Sector
  3. Championing and promotion of ICT literacy and utilization in the Public Sector
  4. Undertaking research on ICTs to enhance e-governance and other e-services
  5. Development of supportive and enabling shared infrastructure to ensure equitable access to effective and appropriate ICTs
  6. Development, dissemination and enforcement of stringent quality assurance, security and other standards in the provision of ICTs
  7. Designing and development of appropriate applications for the support of e-governance and other e-services
  8. Provision of technical support to various ICT projects, programs and interventions in the Public Service
  9. Management of service level agreements with service providers and clients
  10. Management of the recruitment and placement of ICT staff in Ministries, Provinces and Spending Agencies (MPSAs).