The Directorate shall be responsible for designing, implementing and managing e-Government programmes to enhance access and effective delivery of government services to citizens, business enterprise and government entities.
The specific functions of e-Government Directorate are to:
- Develop and manage the implementation of national e-government policies and programmes.
- Undertake research on ICTs to enhance e-governance and other e-services;
- Provide assistance with automation of processes in the public sector to make them deliverable through electronic channels;
- Develop modalities for providing e-services using different channels to make services readily available as close to the citizenry as possible
- Encourage and coordinate interventions to make public information and services more accessible for citizens and public agencies;
- Sensitise citizens on the availability of e-services;
- Collaborate with stakeholders on the provision of e-services.
- Oversee the development and implementation of Government-wide capacity building initiatives on ICTs;
- Monitor and Evaluate implementation of ICT Research and Training Programmes;
- Mobilize resources for research and capacity building interventions;
- Develop appropriate strategies to enhance uptake and application of ICT innovations in the Public Sector;
- Develop and implement change management strategies; and
- Re-engineer and computerize business processes;
It is recommended that the Department be headed by a Director (M) who will be assisted by three (3) Assistant Directors (L). It is further recommended that the department is broken into two Sections and one unit as follows:
- Policy and Standards Section
- Business Process Re-Engineering Section
- Change Management
Policy and Standards Section
The Section shall be responsible for the development of national policies, standards, and strategies for e-Government implementation.
The specific functions of the Policy and Standards section are to:
- Planning and monitoring of e-government programmes and projects in the Public Service;
- Develop and disseminate policies, guidelines and standard operating procedures for providing e-services;
- Conduct stakeholder consultations on e-Government programmes and projects;
- Maintain a database on e-government programmes and projects;
- Conduct research on e-Government and related matters in collaboration with the research and training institutions.
The Section coordinates the development and implementation of strategies to ensure a smooth transition to e-services. The specific functions of the Change Management Section are;
- Overseeing the development and implementation of Government-wide capacity building initiatives on ICTs in order to impart relevant skills;
- Establish and monitor standards, methodologies, tools and best practice for Change management in the public service;
- Monitor and periodically evaluate the implementation of ICT Training in Government in order to facilitate the development of relevant interventions;
- Conduct ICT Training needs assessments to facilitate the development of appropriate programmes;
- Develop Training Manuals for Users to facilitate standard training;
- Mobilise resources for capacity building in the Public Service;
- Manage relevant industrial certification to be attained by ICT officers;
- Coordinate workshops, seminars, symposiums and conferences for ICTs to ensure efficient provision of appropriate capacity building programmes;
- Coordinate the identification of Vendors selection and delivery of all ICT Training in order to ensure value for money;
- Maintain a database of ICT Training and qualifications and certification of all ICT personnel in Government in order to ensure availability of infrastructure for decision making.
- Sensitize the public on the impending and available e-services in order to create awareness and buy-in;
- Build capacity among users in order to acquire the required skills and behaviors needed to effect the change;
- Develop and Disseminate guidelines on managing the transition from manual to e-services;