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E-Government Department

The Directorate shall be responsible for designing, implementing and managing e-Government programmes to enhance access and effective delivery of government services to citizens, business enterprise and government entities.

The specific functions of e-Government Directorate are to:

  1. Develop and manage the implementation of national e-government policies and programmes.
  2. Undertake research on ICTs to enhance e-governance and other e-services;
  • Provide assistance with automation of processes in the public sector to make them deliverable through electronic channels;
  1. Develop modalities for providing e-services using different channels to make services readily available as close to the citizenry as possible
  2. Encourage and coordinate interventions to make public information and services more accessible for citizens and public agencies;
  3. Sensitise citizens on the availability of e-services;
  • Collaborate with stakeholders on the provision of e-services.
  • Oversee the development and implementation of Government-wide capacity building initiatives on ICTs;
  1. Monitor and Evaluate implementation of ICT Research and Training Programmes;
  2. Mobilize resources for research and capacity building interventions;
  3. Develop appropriate strategies to enhance uptake and application of ICT innovations in the Public Sector;
  • Develop and implement change management strategies; and
  • Re-engineer and computerize business processes;

It is recommended that the Department be headed by a Director (M) who will be assisted by three (3) Assistant Directors (L). It is further recommended that the department is broken into two Sections and one unit as follows:

  1. Policy and Standards Section
  2. Business Process Re-Engineering Section
  3. Change Management

Policy and Standards Section

The Section shall be responsible for the development of national policies, standards, and strategies for e-Government implementation.

The specific functions of the Policy and Standards section are to:

  1. Planning and monitoring of e-government programmes and projects in the Public Service;
  2. Develop and disseminate policies, guidelines and standard operating procedures for providing e-services;
  • Conduct stakeholder consultations on e-Government programmes and projects;
  1. Maintain a database on e-government programmes and projects;
  2. Conduct research on e-Government and related matters in collaboration with the research and training institutions.


The Section coordinates the development and implementation of strategies to ensure a smooth transition to e-services. The specific functions of the  Change Management Section are;

  1. Overseeing the development and implementation of Government-wide capacity building initiatives on ICTs in order to impart relevant skills;
  2. Establish and monitor standards, methodologies, tools and best practice for Change management in the public service;
  • Monitor and periodically evaluate the implementation of ICT Training in Government in order to facilitate the development of relevant interventions;
  1. Conduct ICT Training needs assessments to facilitate the development of appropriate programmes;
  2. Develop Training Manuals for Users to facilitate standard training;
  3. Mobilise resources for capacity building in the Public Service;
  • Manage relevant industrial certification to be attained by ICT officers;
  • Coordinate workshops, seminars, symposiums and conferences for ICTs to ensure efficient provision of appropriate capacity building programmes;
  1. Coordinate the identification of Vendors selection and delivery of all ICT Training in order to ensure value for money;
  2. Maintain a database of ICT Training and qualifications and certification of all ICT personnel in Government in order to ensure availability of infrastructure for decision making.
  3. Sensitize the public on the impending and available e-services in order to create awareness and buy-in;
  • Build capacity among users in order to acquire the required skills and behaviors needed to effect the change;
  • Develop and Disseminate guidelines on managing the transition from manual to e-services;