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The broad functions include:

  1. Development and management of national e-government and ICT policies and programmes.
  2. Development of appropriate strategies that enhance uptake and application of ICT innovations in the Public Sector;
  3. Championing and promotion of ICT literacy and utilization in the Public Sector;
  4. Undertaking research on ICTs to enhance e-governance and other e-services;
  5. Development of supportive and enabling shared infrastructure to ensure equitable access to effective and appropriate ICTs;
  6. Development, dissemination and enforcement of stringent quality assurance, security and other standards in the provision of ICTs;
  7. Designing and development of appropriate applications for the support of e-governance and other e-services;
  8. Provision of technical support to various ICT projects, programmes and interventions in the Public Service;
  9. Management of service level agreements with service providers and clients;
  10. Management of the recruitment and placement of ICT staff in Ministries, Provinces and Spending Agencies (MPSAs).