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The Smart Zambia Institute is a Division under the Office of the President mandated to provide eGovernment to the Public service for improved service delivery. The Institute was established through a Government Gazette notice No 836 of 2016. Government established the SMART Zambia Institute (at the time SZI) and followed by a launch by His Excellency the President of the Republic of Zambia on 22nd October, 2015. In March, 2016, the Ministry of Finance approved and granted Treasury authority to SZI.


The Vision of the SMART Zambia Institute is to be an effective SMART Government Institution enabling Zambia to be a prosperous and globally competitive knowledge based Country by 2064.

Mission Statement

The mission statement of SZI is “To provide efficient, relevant and transparent e-services to the Citizenry using affordable and available Information Communication Technologies for the attainment of a smart Zambia”.

Value Statement

In facilitating and supporting the development of a sustainable, competitive, and vibrant ICT sector, the Centre of Excellence shall uphold ‘Professionalism, Commitment, Reliability, Transparency, Accountability Integrity and Confidentiality’. Through this statement, the Centre of Excellence pledges to uphold these values in order to deliver timely quality e-services to the satisfaction of all stakeholders.

Goal Statement

The Goal of SZI is “To increase coverage, access and efficiency in the provision of Information and Communications Technology and e-Government services in order to contribute to sustainable national socio-economic development”.

Through this goal, SZI will;

  1. Deliver high quality public services with improved accessibility, responsiveness, and efficiency.
  2. Strengthen oversight and coordination across the Government and its partners, and enhance productivity and knowledge sharing.
  3. Provide integrated, secured and innovative solutions to enable high quality service delivery and improvement of work processes.

Through an electronic Government Act (yet to be approved by Parliament), the institute shall have legal provision to ensure enforcement of e-government services and also functions of Information and communication technology and eGovernment professional staff in Public service.