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Launch Of In-house Development Of e-Government ICT Solutions

The National Coordinator for SMART Zambia Institute, Dr Martine G. Mtonga has Directed the SMART Zambia Officers to prioritise Development of inhouse Information and Communication Technology (ICT) Systems in collaboration with user institutions within the public service. The intervention is intended to accelerate and ensure successful fulfilment of the National eGovernment agenda as outlined in the SMART Zambia eGovernment Master Plan.

The SMART Zambia eGovernment agenda targets to transform the Government into a connected entity that effectively responds to the needs of its citizens by developing an integrated electronic platform. Accordingly, the SMART Zambia eGovernment Master Plan has provided for digitalising Line Ministries, Public Service Agencies and Local Authorities in order to strengthening their operations and make Government institutions more responsive to the needs of the citizenry.

Promotion of in-house ICT solutions is therefore intended to address in the medium to long term challenges of cost-optimisation in the adoption of and sustainability of management and maintenance ICT Systems which are increasingly becoming critical elements in the operations of the Public Service. Further inhouse development of ICT solution is also intended to provide ICT Solutions which are well aligned and closely reflect local operational procedures in order effectively support objectives of implementing systems. The approach also will also ensure development and consolidation of Local Capacity for experts who will be able to progressively upgrade public service ICT systems to meet changing needs.

To this effect a stakeholder consultative workshop on System Requirements Specification was held starting from Wednesday 8th July at the Information and Communication Technology (ICT) Centre of Excellence College in Ndola. Four systems being considered at this stage are: 1) an Online Recruitment Systems for improved placement of staff in the Public Service; 2) a Records and Document Management System for digitalising and Automation of Documents and Records keeping especially for Human Resources and other administrative tasks within the public service; 3) Electronic Repository and a Portal systems a resource of information on a computer server that can be remotely accessed from other computers, typically via a local area network or an intranet, transparently as if it were a resource in the local machine; and 4) a staff tracking system that will provide real-time data to identify patterns and bottlenecks, giving the insight needed to make informed decisions, streamline workflows and improve service delivery.

All the Five Departments under SMART Zambia Namely Systems Development & Support, Standards, eGovernment, Infrastructure Management and Security & Quality Assurance participated in the inception workshop. The requirements Specification workshop was also attended by Five institutions namely: 1) Cabinet Office; 2) Public Service Management Division (PSMD); 3) Ministry of Foreign Affairs; 4) Teaching Service Commission; and 5) Teaching Council of Zambia.

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