The Directorate is responsible for driving the use of technology in MPSAs, enforcing ICT Standards, guidelines and best practices on service delivery, and Technical compliance in the public service contributing to an efficient and effective ICT Service and ensuring quality ICT solutions.
The Directorate performs the following functions:
- Establish and oversee formal risk analysis and self-assessments program for various Information Services systems and processes.
- To monitor the deployment, maintenance, upgrades and support of all business-critical ICT systems, infrastructure, hardware and software in public service to ensure compliance to ICT Standards, Policies and Guidelines
- To support the delivery of the overall e-Government work programs and compliance to the Strategy for Success of ICT projects and other projects of e-Government significance
- Recognize and identify potential areas where existing policies, frameworks, standards, processes and procedures require change.
- Ensure that the ICT budgeting framework and personnel / administrative matters within the Division are in line with the Policy and Standard framework.
- Develop procedures and controls to assure compliance with applicable ICT regulatory and legal requirements as well as good business practices
- Development of ICT culture that is customer and performance focused and is delivered in line with the Government Policies and Standards
- Engage strategically with key stakeholders to identify standardization needs, issues and strategic opportunities
- Design information systems controls in consultation with process owners to ensure alignment with business needs and objectives.
- Identify potential threats and vulnerabilities for business processes, associated data and supporting capabilities to assist in the evaluation of e-Government risks.
- Create and maintain a risk register to ensure that all identified risk factors are accounted for.
- Assemble risk scenarios to estimate the likelihood and impact of significant events to the organization.
It is further broken down into three sections as follows:
- Technical Standards Compliance
- Service Standards Compliance
Technical Standards Compliance Section
The Technical Standards Compliance Section is responsible for ensuring that ICT Standards, policies and procedures are followed in ICT service delivery in the public service.
- Ensures that core standards in the design, development and implementation of ICT Business Applications are complied within the public service
- Ensures that core standards in the creation, use and storage of information are implemented in the public service
- Conduct or facilitate independent audits of ICT business applications and ensure that corrective actions are implemented if necessary.
- Monitor ICT security management and compliance with mandatory standards
- Ensure that ICT standards, policies and procedures are followed in the development, deployment and operation of ICT Business Applications.
- Establish and oversee a formal vulnerability and testing program.
- Develop and implement Technical ICT Business Application Compliance monitoring testing procedures
Service Standards Compliance Section
The Service Standards Compliance Section is responsible for ensuring that ICT Standards, policies and procedures are followed in ICT service delivery in the public service.
The functions of this section is to:
- Monitor the performance and quality of ICT based services to the citizens, business and Government agencies
- Monitor the ICT budget execution, personnel management and administrative functions are in-line with policies and standards of the Division in MPSAs and at HQ.
- Monitor the support of all business-critical ICT systems, infrastructure, hardware and software in public service to ensure compliance to ICT Standards, Policies and Guidelines on ICT services
- Design service controls in consultation with process owners to ensure alignment with business needs and objectives.
- Evaluations of Business continuity and disaster recovery mechanism to ensure minimized service disruptions
- to monitor and communicate their status to relevant stakeholders.
- Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively.
- Identifies good and poor service performance and shares best practice as a means to improve service delivery in the public service
- Track, monitor and report on ICT service Compliance initiatives.
Support the enhancement of Government’s internal and external communications initiatives by improve online presence, including website, social media, and other online publications and will manage integration and automation between existing digital platforms to create effective communication channels and enhance customer service experiences.
- Leads the strategy, execution and implementation of digital communication enhancement for the public service
- Coordinates online presence for the public service, including online customer and community engagement
- Enforcement of Service and Quality Assurance standards for Digital Communication Channels including Websites and Social Media
- Coordinates the developments and updates of content for Public Service websites
- Manages harmonized suites of digital communication tools for the public sector to create and maximize efficiency and customer service experiences
- Coordinates developments and production of social media communications content
- Maintains knowledge of current industry practices to make recommendations on how Government would improve online and digital presence
- Coordinate Ongoing enhancement of the public service website usability
- Enable the transfer of paper publications into appropriate electronic format
- Ensure Digital Platform Security and Maintain user confidentiality at all times;